Return Policy
PRETTY MAFIA RETURNS POLICY
At PRETTY MAFIA, we want you to slay every day with your raw hair, but if something’s off, we got you. Here’s how returns work when it comes to your bundles and wigs — no shortcuts, no exceptions.
Return Rules
-
Hair must be in original, untouched condition — no washing, no styling, no cutting, and all packaging, strings, and tags must still be intact.
-
Once the hair’s been altered, worn, or used, we cannot accept returns. Raw hair is a boss investment, so it’s gotta stay flawless.
-
Every return gets inspected by our quality team. You’ll hear back within 3 business days after we receive it.
Important: You’re responsible for return shipping costs.
What’s Next
If your return passes the vibe check, you get to choose:
-
Store credit to cop your next look
-
Exchange if you want a different style or length (subject to availability)
-
Refund back to your original payment method
Questions?
Need help or got concerns? We’re your crew—reach out anytime.