RETURN POLICY

PRETTY MAFIA Return Policy

At PRETTY MAFIA, we want you to slay every day with your raw hair. Due to the nature of our products and strict hygiene standards, all purchases are handled with care and intention.

Final Sale Policy

All sales are final.

Due to the nature of raw hair products, we do not offer returns or exchanges for:

Buyer’s remorse
Incorrect selections
Preference changes

Once hair leaves our facility, it cannot be restocked or resold.

Exceptions (Defective, Damaged, or Incorrect Orders Only)

Returns are only reviewed if your order arrives:

Defective
Damaged
Incorrect

No other circumstances qualify for a return or exchange.

Claim Requirements

To be considered for a claim:

Hair must be in original, unused condition
No washing, styling, cutting, or alterations
Lace must remain uncut
All packaging, tags, and ties must remain intact

Any item that has been worn, altered, or tampered with will be denied.

Damages & Issues

Please inspect your order immediately upon delivery.

If there is an issue, you must contact us within 24 hours of delivery at:
📧 info@prettymafia.co

Include:

Your order number
Clear photos of the issue

Requests submitted after 24 hours may not be accepted.

Claim Process

If your claim is approved:

You will receive return instructions
Items must be sent back exactly as directed

Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless otherwise stated.

Resolution

Once your item is received and inspected:

Approved claims will be resolved with a replacement
If a replacement is unavailable, a refund will be issued to your original payment method within 10 business days

Processing times may vary depending on your financial institution.

Important Notes

All items are subject to inspection upon return
Sale items and gift cards are non-refundable
PRETTY MAFIA reserves the right to deny any claim that does not meet these standards