Frequently asked questions
Is this real raw human hair?
100%.
Sourced direct — no vendors, no factory shortcuts. Just raw, unprocessed human hair that moves like it came from your own scalp. We don’t mix, blend, or fake anything.
How long does Pretty Mafia hair last?
Treat it right, and this hair stays solid for 1–3 years.
You’re not buying bundles to toss next month — you’re investing in hair with longevity.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We work closely with our partners to ensure every bundle is collected with care, respecting both the donor and the process. This direct-to-source relationship not only ensures superior quality but also promotes fair practices and sustainability within the communities we work with.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Shipping is$5–$7within the U.S. and$12for international orders.
Want free shipping? Join ourPretty Mafia Membershipfor just$7.99/monthand enjoyfree shipping on every order, plus exclusive perks and early access to drops.
Do you accept returns?
Due to hygiene, all sales are final.
But if something’s off, hit us up within 48 hours and we’ll make it right. We don’t leave customers hanging.
Can I dye or heat-style it?
Absolutely.
This is raw hair — bleach it, dye it, press it. Just protect it like you would your own.
Can I pay in parts?
Shop Pay, Afterpay, or Klarna (if enabled) — break your payment down and still get top-tier hair.
How do I care for the hair?
• Use sulfate-free products
• Comb from the ends up
• Deep condition regularly
• Air dry when you can
Take care of it, and it’ll keep killing looks every time you step out.